Terms of Use

Terms of Use

The Himeji Castle English Speaking Guide Group (hereafter the HEG) provides services based on the following Terms and Conditions.

Application of the Terms

The Terms apply to all users of the Site. Users are defined as anyone using the Service after having agreed to the Terms listed below and the Privacy Policy which is defined separately.

Definitions of Terms

“Guests” are defined as any individuals or corporations including tourism operators that use the Site to submit inquiries to HEG.

Application form

User must fully complete and submit the “Application Form” through the Site.
The Application must be received at least one (1) week in advance of the day of service.


The copyright to any information or material published on the Site is retained by HEG. Duplication, reproduction, or other use of the information or material on the Site without permission is strictly prohibited.

Usage Responsibilities

While using the Service, Guests are prohibited from committing the following actions. Should a Guest be found committing such acts, HEG reserves the right to refuse use the Service at their sole discretion.

  1. Acts that violate the Terms, any laws or regulations, public order, or morals.
  2. The act of posting false information on the Site.
  3. Acts that defame any third party.
  4. Any other acts HEG determines as inappropriate.


HEG is responsible for providing Assignment Guide Service in Himeji Castle & City but not guarantee it, nor does it guarantee the satisfaction of the Guide Service.

Changes/Cancellation of Service

HEG reserves the right to change Service details or cancel the Service without the consent of Guests.
HEG assumes no responsibility for any damages borne by a Guest as a result.
HEG will notify Users about any changes or cancellation of Service details on the Site in advance. However, in an emergency or for minor changes, such a notification may not be provided.

Service Suspension, Stoppage, etc.

  1. HEG reserves the right to suspend or stop the service for the following reasons without the consent of Guests.
    HEG assumes no responsibility for any damages borne by a Guest. (1) When performing regular or emergency system maintenance or inspection.
    (2) When the administration of the Service becomes impossible due to an emergency such as an earthquake, fire, or power outage.
    (3) When the Service must be stopped due to an unlawful access by a third party, a computer virus, or the like.
    (4) When the Service must be stopped due to measures based on law or regulations.
    (5) Any other time HEG determines the suspension/stoppage of the Service is unavoidable.
  2. In addition to the above, HEG assumes no responsibility for Service delays resulting from site maintenance or Service failure, or for damages resulting from use of the Site, including loss of data.

Revision of Terms

HEG reserves the right to revise any aspect of the Terms without the consent of Guests. Any changes to the Terms will be effective from the time said changes are posted on the Site.

Applicable Laws and Competent Courts

These Terms are subject to Japanese law. Moreover, any disputes related to these Terms, by agreement with local and magistrate courts of Himeji, shall be overseen by a court with exclusive jurisdiction.

Privacy Policy

The Himeji Castle English Speaking Guide Group (hereafter the HEG) will be responsible for the proper handling of personal information based on the following.

Information Collection and use

We collect the following information from you when you fill out forms on our website:
・Personal Information of a guest and a volunteer guide, such as name, email address, gender and date of birth.
・Travel Information of a guest, such as the number of companions, food restrictions, physical limitations, date of tour guide request, interest, hotel and accommodation.

We use the information we collect to:
・Look for an available volunteer guide for a guest.
・Allow the available volunteer guide to contact the guest.
・Allow a volunteer guide to contact another volunteer guide.
・Compile and analyze demographic data and information about guests and volunteer guides.
・Improve the matching system between guests and volunteer guides.

Information Sharing

We will share your information with third parties only in the ways that are described in this privacy policy. We do not sell, rent or otherwise distribute your information to third parties. However, non-personally identifiable information may be provided to other parties in order to analyze trends, improve the web site, distribute useful suggestions and provide relevant products or services.
・Service Providers
We may provide your information to companies that provide services to help us with our volunteer activities such hosting our website and sending you emails. These companies are authorized to use your information only as necessary to provide these services to us.
・Legal Disclaimer
We may also disclose your information:
・as required by law, such as to comply with a subpoena, or similar legal process
・when we believe in good faith that disclosure is necessary to protect your safety or the safety of others, protect our rights, or investigate or respond to a government request,

Revision of Private Policy

HEG reserve the right to revise any aspect of the Private Policy without the consent of Users. Any changes to the Private Policy will be effective from the time said changes posted on the Site.

The Himeji Castle English Speaking Guide Group

c/oHimeji Convention Support, Specified Nonprofit Organization
2F Joyo bldg.
76 – banchi, Minami-Machi, Himeji-City, Hyogo, Japan